Standard web hosting normally provides the server space and technology needed to make your website available online. You may still be responsible for updates, backups, security, performance and resolving technical problems.

Managed WordPress hosting includes the ongoing professional management of the website itself. Falcon Digital maintains your WordPress installation, plugins and theme while monitoring its security, uptime and technical health.

You are therefore purchasing a managed service—not simply space on a server.

Every Falcon Digital managed WordPress hosting package includes:

Managed UK hosting

SSL certificate

WordPress core maintenance

Plugin and theme maintenance

Daily or more frequent backups

Off-site backup protection

Malware and vulnerability monitoring

Critical security patching

Firewall and protection systems

24/7 automated uptime monitoring

Performance and database monitoring

Website recovery and warranty

Administrative-user security reviews

MFA implementation where appropriate

Website compliance reviews

Regular system-health reporting

UK-based technical support

Additional protection, monitoring and support are included with our Managed Business and Managed eCommerce packages.

Managed WordPress hosting is suitable for businesses, charities and organisations that depend on their website but do not want to manage its technical maintenance themselves.

It is particularly valuable when a website:

Generates enquiries, bookings or sales

Stores customer or user information

Processes online payments

Uses several WordPress plugins

Connects with external platforms

Needs to remain available and secure

Would be expensive or disruptive to rebuild

Represents an important part of the organisation’s reputation

Even a small brochure website requires regular maintenance and security monitoring.

Falcon Digital offers three principal managed WordPress hosting packages:

Managed Standard — £69 per month

Managed Business — £99 per month

Managed eCommerce — £179 per month

Large ecommerce stores, membership websites, booking platforms, high-traffic websites and heavily customised WordPress installations are quoted individually, with packages starting from £249 per month.

The appropriate package depends on the complexity, functionality, traffic and commercial importance of your website.

Managed Standard is suitable for brochure websites, trades, small businesses, professional services and standard lead-generation websites.

Managed Business is recommended for commercial websites that generate important enquiries, bookings or revenue. It includes enhanced monitoring, priority support, more frequent backups and cautious update testing.

Managed eCommerce is designed for WooCommerce, SureCart and other payment-enabled WordPress websites. It includes additional monitoring for checkouts, payment gateways, transactional emails and customer-order journeys.

We will review your website and recommend the most appropriate level of protection.

An ecommerce website has more complex responsibilities than a standard brochure website. It may process payments, manage orders, hold customer details, send transactional emails and connect with delivery, stock or accounting systems.

A failure could directly affect sales and customer confidence.

Managed eCommerce therefore includes increased server resources, more frequent backups, payment and checkout monitoring, ecommerce compatibility testing, stronger security monitoring and priority emergency support.

Yes. Falcon Digital can migrate an existing WordPress website into our managed UK hosting environment.

Before migration, we assess the website’s software, plugins, theme, database, security configuration and technical requirements. We can then plan the transfer and identify any compatibility problems or remedial work.

Where possible, the migration will be completed with minimal disruption to the live website.

Most WordPress migrations can be completed with little or no noticeable downtime when they are carefully planned.

We normally prepare and test the website within the new environment before updating the domain settings. Some short disruption may occur while DNS changes take effect, but we take reasonable steps to minimise its impact.

We will explain the migration process and any identified risks before the transfer begins.

Our onboarding process normally includes:

Reviewing the existing website and hosting environment

Updating WordPress, plugins and themes where appropriate

Removing or identifying unused and vulnerable software

Reviewing administrative users and access

Implementing MFA where appropriate

Connecting the website to our central management platform

Activating uptime and security monitoring

Configuring backups and recovery systems

Checking SSL and performance

Completing the relevant compliance review

Providing recommendations for any further work required

Once onboarding is complete, the website moves into ongoing monitoring and maintenance.

Yes. We manage updates to WordPress core, plugins and themes as part of every package.

Updates are assessed according to their urgency and potential effect on the website. Critical security patches may need to be applied quickly, while major updates may require additional testing.

Managed Business and Managed eCommerce include more cautious update testing, with staging used where appropriate for significant changes.

Occasionally, an update can conflict with another plugin, the website theme, custom code or an external integration.

This is one reason professionally managed WordPress hosting is valuable. We maintain backups, monitor the website and use more cautious testing for commercially important or complex websites.

If an eligible managed update causes a covered technical problem, we will investigate and restore or repair the website according to the selected package and applicable terms.

Managed Standard includes daily website backups and off-site recovery protection.

Managed Business includes more frequent backups according to the website’s requirements.

Managed eCommerce can include hourly or otherwise increased backup frequency where appropriate because online shops may process orders and customer information throughout the day.

The appropriate schedule depends on how often the website changes and the potential impact of losing recent information.

Yes. Off-site backup protection means a separate recovery copy is stored away from the main website environment.

This is important because a backup located only on the same server could be affected by the same technical failure or security incident as the live website.

Backup availability and retention remain subject to the selected package and Falcon Digital’s service terms.

If we identify a suspected security incident, we will investigate the website and take appropriate steps to contain the problem.

Depending on the circumstances, this may include:

Restricting access to the affected website

Scanning for malicious files

Removing identified malware

Reviewing users and passwords

Patching identified vulnerabilities

Restoring a protected backup

Testing the repaired website

Adding further protection where appropriate

Recovery support is provided according to your package, warranty terms and the nature of the incident.

No responsible provider can guarantee that a website will never be targeted or compromised.

Our managed WordPress hosting service reduces risk through proactive maintenance, threat monitoring, vulnerability detection, backups, firewalls, access controls and security patching.

If a covered incident occurs, our recovery systems and technical support help return the website to normal operation as quickly and safely as reasonably possible.

Depending on the selected package, protection can include:

The Falcon security platform

AI and automated threat monitoring

Malware monitoring

Vulnerability monitoring

Critical security patching

Firewall and protection systems

File-change detection

Bot and brute-force protection

Administrative-user reviews

MFA implementation where appropriate

SSL monitoring

24/7 automated uptime monitoring

Security monitoring helps reduce risk, but it must work alongside secure passwords, controlled access and responsible website administration.

Eligible websites receive recovery and technical warranty protection while they remain on an active Falcon Digital managed WordPress hosting package.

Depending on the incident and package, this may include malware clean-up, protected backup restoration, technical-fault investigation, repair or rebuilding assistance.

All protection is subject to Falcon Digital’s Terms of Business, service agreement, exclusions, acceptable-use requirements and package limits. Deliberate damage, unauthorised third-party work or problems caused outside our management may not be covered.

Our monitoring systems operate continuously and can alert us to downtime, security concerns and technical issues outside normal working hours.

Standard technical support is provided by our UK-based team during Falcon Digital’s published office hours. Priority and emergency response arrangements depend on your package and the seriousness of the incident.

Continuous monitoring does not necessarily mean that routine support requests are handled by a person at all hours of the day.

Yes. Falcon Digital provides managed WordPress hosting using UK-based infrastructure, supported by our UK team.

UK hosting can be beneficial for businesses primarily serving UK customers by reducing geographical distance, supporting responsive loading times and keeping technical support aligned with UK working hours.

Server location is only one part of website performance. Configuration, caching, database health, image optimisation and website construction also matter.

Managed hosting can improve speed by providing an appropriate hosting environment, advanced caching, database optimisation, software maintenance and performance monitoring.

However, hosting is not the only factor affecting speed. Large images, poorly built pages, excessive scripts, third-party tracking tools and inefficient plugins can all slow a website down.

Where a website has design or development problems beyond the hosting environment, we will explain the additional improvements required.

Reliable, secure and fast hosting provides a stronger technical foundation for search engine optimisation. Improved availability and performance can also provide visitors with a better experience.

However, managed WordPress hosting alone cannot guarantee higher Google rankings.

SEO also depends on the quality of your content, website structure, relevance, authority, user experience, competition and wider search strategy. Falcon Digital can provide separate SEO and AI Search Optimisation services where required.

Core Web Vitals and performance monitoring are included with Managed Business and Managed eCommerce.

We use this information to identify technical or performance issues that could affect user experience. Some problems can be addressed through hosting, caching or database improvements, while others may require changes to the website’s design, code, images or third-party software.

Significant remedial work may be quoted separately.

Our hosting infrastructure is designed to provide approximately 99.99% uptime, supported by continuous automated monitoring.

No hosting provider can prevent every possible interruption. Maintenance, internet-routing problems, third-party failures, cyber incidents and events outside reasonable control can still affect availability.

Any formal uptime commitment, service credits or exclusions will be defined within the applicable service agreement or SLA.

Yes. Our Managed eCommerce package is designed for WooCommerce, SureCart and other WordPress websites that accept payments or manage online orders.

The service can include:

Ecommerce software maintenance

More frequent backups

Checkout monitoring

Payment-gateway monitoring

Transactional-email monitoring

Order-process testing

Database management

Ecommerce compatibility testing

Critical customer-journey checks

Priority emergency support and restoration

Large or heavily customised stores may require an individually quoted package.

Most modern ecommerce websites use an external payment gateway such as Stripe, PayPal or Worldpay to process card payments securely.

Whether card information passes through or is stored by the website depends on the specific integration and configuration. We will review the technical setup and recommend an appropriate payment approach.

Your business remains responsible for meeting any applicable payment-provider and PCI DSS requirements.

A staging website is a private copy of the live website used to test significant updates or changes before they are applied publicly.

This reduces the risk of an update unexpectedly affecting customers, forms, bookings, orders or integrations.

Staging and more cautious update testing are included where appropriate with Managed Business and Managed eCommerce. The testing process required will depend on the complexity of the website.

Managed Business includes up to 30 minutes of minor website changes each month.

Managed eCommerce includes up to one hour of minor website changes or support each month.

Examples may include small text updates, replacing an image or making a minor content adjustment. Larger design, development, content, integration or functionality requests will be quoted separately.

Unused support time does not accumulate or roll over unless agreed in writing.

Yes. Our packages include periodic reviews of key website-compliance areas:

Managed Standard — annual review

Managed Business — quarterly review

Managed eCommerce — monthly review

The review may consider cookie configuration, privacy information, website terms, accessibility and potential ICO registration requirements.

This service helps identify visible gaps but does not constitute legal advice, legal certification or a guarantee of compliance. Specialist legal advice may still be required.

Our compliance review includes a practical accessibility check designed to identify common website issues.

This may include reviewing readability, image descriptions, navigation, contrast, headings and other visible accessibility considerations.

Automated tools and general reviews cannot identify every accessibility issue. A specialist accessibility audit may be recommended for public bodies, larger organisations or websites serving users with particular accessibility requirements.

Website hosting and email hosting are separate services unless your quotation or service agreement expressly includes both.

Keeping the services separate can improve reliability and makes it easier to select the right email platform for your organisation.

Falcon Digital can provide professional email hosting and Microsoft 365 services where required.

Domain-name registration and renewal are separate from managed WordPress hosting unless they are specifically included within your quotation or agreement.

We can manage your domain name on your behalf or configure a domain held with another provider to work with our hosting service.

The registered owner should always ensure that their contact and ownership information remains accurate.

Your ownership rights will be governed by the original website agreement, licensing arrangements and Falcon Digital’s Terms of Business.

Moving onto managed WordPress hosting does not automatically transfer ownership of third-party themes, plugins, fonts, images or software licences.

If you intend to transfer the website elsewhere, we will explain the applicable notice, file-release, licensing and migration arrangements.

Some software and security licences required to provide the managed service may be included while the website remains on an active package.

These licences are provided for use within the managed service and may not transfer if the service ends.

Specialist plugins, premium integrations or software requested specifically for your website may carry separate licence or renewal costs. Any additional charges will be explained before purchase.

Yes, subject to a technical assessment.

Membership systems, booking platforms, learning-management systems and heavily customised websites often require additional server resources, testing, backups and specialist support.

These websites are normally quoted individually from £249 per month rather than being placed automatically on a standard package.

Yes. Managed Standard includes a monthly system-health report.

Managed Business includes regular health information alongside quarterly security and compliance reviews.

Managed eCommerce includes monthly performance, security and compliance reviews.

The precise reporting format may vary according to the website, package and monitoring tools being used.

Response priority depends on your package and the seriousness of the incident.

A complete website outage, confirmed security incident or failed ecommerce checkout will normally be treated more urgently than a routine content request.

Managed Business and Managed eCommerce include priority technical support and faster incident response. Formal response targets, where applicable, will be stated in the relevant service agreement or SLA.

Yes, subject to the notice period, payment obligations, licensing arrangements and transfer provisions contained within your service agreement and Falcon Digital’s Terms of Business.

Some managed-service licences and security tools may be removed when the service ends because they are licensed to Falcon Digital rather than purchased permanently for the individual website.

We recommend reviewing the applicable terms before requesting a transfer.

Falcon Digital manages more than 200 websites and provides hosting, maintenance, security and technical support through one experienced UK team.

Our managed WordPress service combines:

Two-time UK award-winning website expertise

Managed UK hosting

Centralised WordPress maintenance

Advanced security monitoring

Website insurance and warranty

Backup and recovery protection

Regular compliance reviews

Clear packages for standard, commercial and ecommerce websites

UK-based support from our Devon team

We understand both the technical operation of WordPress and the commercial importance of keeping your website secure, available and effective.

Contact Falcon Digital and tell us about your current website, its purpose and any technical problems you are experiencing.

We will review your requirements, recommend the most suitable managed WordPress hosting package and explain any migration or onboarding work.

Once approved, we can begin securing, transferring and connecting your website to the Falcon management, backup and monitoring systems.