<!DOCTYPE html> <html <?php language_attributes(); ?>> <head> <meta charset="<?php bloginfo( 'charset' ); ?>" /> <?php elegant_description(); elegant_keywords(); elegant_canonical(); /** * Fires in the head, before {@see wp_head()} is called. This action can be used to * insert elements into the beginning of the head before any styles or scripts. * * @since 1.0 */ do_action( 'et_head_meta' ); $template_directory_uri = get_template_directory_uri(); ?> <link rel="pingback" href="<?php bloginfo('pingback_url'); ?>" /> <script type="text/javascript"> document.documentElement.className = 'js'; </script> <?php wp_head(); ?> </head> <body <?php body_class(); ?>> <?php wp_body_open(); $product_tour_enabled = et_builder_is_product_tour_enabled(); $page_container_style = $product_tour_enabled ? ' style="padding-top: 0px;"' : ''; ?> <div id="page-container"<?php echo et_core_intentionally_unescaped( $page_container_style, 'fixed_string' ); ?>> <?php if ( $product_tour_enabled || is_page_template( 'page-template-blank.php' ) ) { return; } $et_secondary_nav_items = et_divi_get_top_nav_items(); $et_phone_number = $et_secondary_nav_items->phone_number; $et_email = $et_secondary_nav_items->email; $et_contact_info_defined = $et_secondary_nav_items->contact_info_defined; $show_header_social_icons = $et_secondary_nav_items->show_header_social_icons; $et_secondary_nav = $et_secondary_nav_items->secondary_nav; $et_top_info_defined = $et_secondary_nav_items->top_info_defined; $et_slide_header = 'slide' === et_get_option( 'header_style', 'left' ) || 'fullscreen' === et_get_option( 'header_style', 'left' ) ? true : false; $show_search_icon = ( false !== et_get_option( 'show_search_icon', true ) && ! $et_slide_header ) || is_customize_preview(); ?> <?php if ( $et_top_info_defined && ! $et_slide_header || is_customize_preview() ) : ?> <?php ob_start(); ?> <div id="top-header"<?php echo $et_top_info_defined ? '' : 'style="display: none;"'; ?>> <div class="container clearfix"> <?php if ( $et_contact_info_defined ) : ?> <div id="et-info"> <?php if ( ! empty( $et_phone_number = et_get_option( 'phone_number' ) ) ) : ?> <span id="et-info-phone"><?php echo et_core_esc_previously( et_sanitize_html_input_text( strval( $et_phone_number ) ) ); ?></span> <?php endif; ?> <?php if ( ! empty( $et_email = et_get_option( 'header_email' ) ) ) : ?> <a href="<?php echo esc_attr( 'mailto:' . $et_email ); ?>"><span id="et-info-email"><?php echo esc_html( $et_email ); ?></span></a> <?php endif; ?> <?php if ( true === $show_header_social_icons ) { get_template_part( 'includes/social_icons', 'header' ); } ?> </div> <?php endif; // true === $et_contact_info_defined ?> <div id="et-secondary-menu"> <?php if ( ! $et_contact_info_defined && true === $show_header_social_icons ) { get_template_part( 'includes/social_icons', 'header' ); } else if ( $et_contact_info_defined && true === $show_header_social_icons ) { ob_start(); get_template_part( 'includes/social_icons', 'header' ); $duplicate_social_icons = ob_get_contents(); ob_end_clean(); printf( '<div class="et_duplicate_social_icons"> %1$s </div>', et_core_esc_previously( $duplicate_social_icons ) ); } if ( '' !== $et_secondary_nav ) { echo et_core_esc_wp( $et_secondary_nav ); } et_show_cart_total(); ?> </div> </div> </div> <?php $top_header = ob_get_clean(); /** * Filters the HTML output for the top header. * * @since 3.10 * * @param string $top_header */ echo et_core_intentionally_unescaped( apply_filters( 'et_html_top_header', $top_header ), 'html' ); ?> <?php endif; // true ==== $et_top_info_defined ?> <?php if ( $et_slide_header || is_customize_preview() ) : ?> <?php ob_start(); ?> <div class="et_slide_in_menu_container"> <?php if ( 'fullscreen' === et_get_option( 'header_style', 'left' ) || is_customize_preview() ) { ?> <span class="mobile_menu_bar et_toggle_fullscreen_menu"></span> <?php } ?> <?php if ( $et_contact_info_defined || true === $show_header_social_icons || false !== et_get_option( 'show_search_icon', true ) || class_exists( 'woocommerce' ) || is_customize_preview() ) { ?> <div class="et_slide_menu_top"> <?php if ( 'fullscreen' === et_get_option( 'header_style', 'left' ) ) { ?> <div class="et_pb_top_menu_inner"> <?php } ?> <?php } if ( true === $show_header_social_icons ) { get_template_part( 'includes/social_icons', 'header' ); } et_show_cart_total(); ?> <?php if ( false !== et_get_option( 'show_search_icon', true ) || is_customize_preview() ) : ?> <?php if ( 'fullscreen' !== et_get_option( 'header_style', 'left' ) ) { ?> <div class="clear"></div> <?php } ?> <form role="search" method="get" class="et-search-form" action="<?php echo esc_url( home_url( '/' ) ); ?>"> <?php printf( '<input type="search" class="et-search-field" placeholder="%1$s" value="%2$s" name="s" title="%3$s" />', esc_attr__( 'Search &hellip;', 'Divi' ), get_search_query(), esc_attr__( 'Search for:', 'Divi' ) ); /** * Fires inside the search form element, just before its closing tag. * * @since ?? */ do_action( 'et_search_form_fields' ); ?> <button type="submit" id="searchsubmit_header"></button> </form> <?php endif; // true === et_get_option( 'show_search_icon', false ) ?> <?php if ( $et_contact_info_defined ) : ?> <div id="et-info"> <?php if ( ! empty( $et_phone_number = et_get_option( 'phone_number' ) ) ) : ?> <span id="et-info-phone"><?php echo et_core_esc_previously( et_sanitize_html_input_text( strval( $et_phone_number ) ) ); ?></span> <?php endif; ?> <?php if ( ! empty( $et_email = et_get_option( 'header_email' ) ) ) : ?> <a href="<?php echo esc_attr( 'mailto:' . $et_email ); ?>"><span id="et-info-email"><?php echo esc_html( $et_email ); ?></span></a> <?php endif; ?> </div> <?php endif; // true === $et_contact_info_defined ?> <?php if ( $et_contact_info_defined || true === $show_header_social_icons || false !== et_get_option( 'show_search_icon', true ) || class_exists( 'woocommerce' ) || is_customize_preview() ) { ?> <?php if ( 'fullscreen' === et_get_option( 'header_style', 'left' ) ) { ?> </div> <?php } ?> </div> <?php } ?> <div class="et_pb_fullscreen_nav_container"> <?php $slide_nav = ''; $slide_menu_class = 'et_mobile_menu'; $slide_nav = wp_nav_menu( array( 'theme_location' => 'primary-menu', 'container' => '', 'fallback_cb' => '', 'echo' => false, 'items_wrap' => '%3$s' ) ); $slide_nav .= wp_nav_menu( array( 'theme_location' => 'secondary-menu', 'container' => '', 'fallback_cb' => '', 'echo' => false, 'items_wrap' => '%3$s' ) ); ?> <ul id="mobile_menu_slide" class="<?php echo esc_attr( $slide_menu_class ); ?>"> <?php if ( '' === $slide_nav ) : ?> <?php if ( 'on' === et_get_option( 'divi_home_link' ) ) { ?> <li <?php if ( is_home() ) echo( 'class="current_page_item"' ); ?>><a href="<?php echo esc_url( home_url( '/' ) ); ?>"><?php esc_html_e( 'Home', 'Divi' ); ?></a></li> <?php }; ?> <?php show_page_menu( $slide_menu_class, false, false ); ?> <?php show_categories_menu( $slide_menu_class, false ); ?> <?php else : echo et_core_esc_wp( $slide_nav ) ; endif; ?> </ul> </div> </div> <?php $slide_header = ob_get_clean(); /** * Filters the HTML output for the slide header. * * @since 3.10 * * @param string $top_header */ echo et_core_intentionally_unescaped( apply_filters( 'et_html_slide_header', $slide_header ), 'html' ); ?> <?php endif; // true ==== $et_slide_header ?> <?php ob_start(); ?> <header id="main-header" data-height-onload="<?php echo esc_attr( et_get_option( 'menu_height', '66' ) ); ?>"> <div class="container clearfix et_menu_container"> <?php $logo = ( $user_logo = et_get_option( 'divi_logo' ) ) && ! empty( $user_logo ) ? $user_logo : $template_directory_uri . '/images/logo.png'; // Get logo image size based on attachment URL. $logo_size = et_get_attachment_size_by_url( $logo ); $logo_width = ( ! empty( $logo_size ) && is_numeric( $logo_size[0] ) ) ? $logo_size[0] : '93'; // 93 is the width of the default logo. $logo_height = ( ! empty( $logo_size ) && is_numeric( $logo_size[1] ) ) ? $logo_size[1] : '43'; // 43 is the height of the default logo. ob_start(); ?> <div class="logo_container"> <span class="logo_helper"></span> <a href="<?php echo esc_url( home_url( '/' ) ); ?>"> <img src="<?php echo esc_attr( $logo ); ?>" width="<?php echo esc_attr( $logo_width ); ?>" height="<?php echo esc_attr( $logo_height ); ?>" alt="<?php echo esc_attr( get_bloginfo( 'name' ) ); ?>" id="logo" data-height-percentage="<?php echo esc_attr( et_get_option( 'logo_height', '54' ) ); ?>" /> </a> </div> <?php $logo_container = ob_get_clean(); /** * Filters the HTML output for the logo container. * * @since 3.10 * * @param string $logo_container */ echo et_core_intentionally_unescaped( apply_filters( 'et_html_logo_container', $logo_container ), 'html' ); ?> <div id="et-top-navigation" data-height="<?php echo esc_attr( et_get_option( 'menu_height', '66' ) ); ?>" data-fixed-height="<?php echo esc_attr( et_get_option( 'minimized_menu_height', '40' ) ); ?>"> <?php if ( ! $et_slide_header || is_customize_preview() ) : ?> <nav id="top-menu-nav"> <?php $menuClass = 'nav'; if ( 'on' === et_get_option( 'divi_disable_toptier' ) ) $menuClass .= ' et_disable_top_tier'; $primaryNav = ''; $primaryNav = wp_nav_menu( array( 'theme_location' => 'primary-menu', 'container' => '', 'fallback_cb' => '', 'menu_class' => $menuClass, 'menu_id' => 'top-menu', 'echo' => false ) ); if ( empty( $primaryNav ) ) : ?> <ul id="top-menu" class="<?php echo esc_attr( $menuClass ); ?>"> <?php if ( 'on' === et_get_option( 'divi_home_link' ) ) { ?> <li <?php if ( is_home() ) echo( 'class="current_page_item"' ); ?>><a href="<?php echo esc_url( home_url( '/' ) ); ?>"><?php esc_html_e( 'Home', 'Divi' ); ?></a></li> <?php }; ?> <?php show_page_menu( $menuClass, false, false ); ?> <?php show_categories_menu( $menuClass, false ); ?> </ul> <?php else : echo et_core_esc_wp( $primaryNav ); endif; ?> </nav> <?php endif; ?> <?php if ( ! $et_top_info_defined && ( ! $et_slide_header || is_customize_preview() ) ) { et_show_cart_total( array( 'no_text' => true, ) ); } ?> <?php if ( $et_slide_header || is_customize_preview() ) : ?> <span class="mobile_menu_bar et_pb_header_toggle et_toggle_<?php echo esc_attr( et_get_option( 'header_style', 'left' ) ); ?>_menu"></span> <?php endif; ?> <?php if ( $show_search_icon ) : ?> <div id="et_top_search"> <span id="et_search_icon"></span> </div> <?php endif; ?> <?php /** * Fires at the end of the 'et-top-navigation' element, just before its closing tag. * * @since 1.0 */ do_action( 'et_header_top' ); ?> </div> <!-- #et-top-navigation --> </div> <!-- .container --> <?php if ( $show_search_icon ) : ?> <div class="et_search_outer"> <div class="container et_search_form_container"> <form role="search" method="get" class="et-search-form" action="<?php echo esc_url( home_url( '/' ) ); ?>"> <?php printf( '<input type="search" class="et-search-field" placeholder="%1$s" value="%2$s" name="s" title="%3$s" />', esc_attr__( 'Search &hellip;', 'Divi' ), get_search_query(), esc_attr__( 'Search for:', 'Divi' ) ); /** * Fires inside the search form element, just before its closing tag. * * @since ?? */ do_action( 'et_search_form_fields' ); ?> </form> <span class="et_close_search_field"></span> </div> </div> <?php endif; ?> </header> <!-- #main-header --> <?php $main_header = ob_get_clean(); /** * Filters the HTML output for the main header. * * @since 3.10 * * @param string $main_header */ echo et_core_intentionally_unescaped( apply_filters( 'et_html_main_header', $main_header ), 'html' ); ?> <div id="et-main-area"> <?php /** * Fires after the header, before the main content is output. * * @since 3.10 */ do_action( 'et_before_main_content' );

Falcon Digital Expands Support Team and Launches New Client Ticketing System

At Falcon Digital, our mission has always been simple: provide reliable, responsive digital services that businesses and organisations can depend on.

As our client base continues to grow, so does the scale of the systems we manage. We are proud to announce that Falcon Digital now manages over 487 active digital systems across our network.

These include websites, hosting environments, business platforms, and specialist online systems for organisations across the UK and beyond.

Growth on this scale requires investment — not just in infrastructure, but also in people and processes.

Introducing Our New Support Ticketing System

To ensure every client receives fast, organised and trackable support, we have introduced a brand new support ticketing system.

This new platform allows our team to:

  • Track and prioritise client requests efficiently
  • Ensure no support request is ever missed
  • Provide faster response times
  • Keep a clear record of work completed
  • Improve communication between our support teams and clients

Clients can now submit requests directly through our support portal, allowing issues, updates and enquiries to be logged and handled by the appropriate specialist.

This helps us deliver more structured, accountable support as our network continues to grow.

Expanding Our Team

Alongside this new system rollout, we are also pleased to welcome new support staff and SEO specialists to the Falcon Digital team.

These additions strengthen our ability to provide:

  • Faster technical support
  • Improved website management
  • Expanded SEO services
  • Greater capacity for development projects

As more organisations trust Falcon Digital to manage their digital infrastructure, expanding our team ensures we can maintain the high standards of service our clients expect.

Supporting a Growing Network

Managing 487+ digital systems is a significant milestone for our company.

Every system represents a business, charity, or organisation that relies on us to keep their online presence running smoothly.

With our new ticketing platform and an expanded team, Falcon Digital is better equipped than ever to support our clients as they grow.

What Clients Need to Do

Over the coming days, clients will receive details on how to access the new support system.

Once received, we encourage everyone to use the ticketing portal for future support requests, as this ensures the fastest and most efficient response.

Looking Ahead

Falcon Digital continues to invest in the infrastructure, systems and people needed to support our growing client network.

We would like to thank all our clients for their continued trust and support.

The future is exciting — and we look forward to continuing to build, manage and grow digital systems together.

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ico logo
Training standards approved
Exeter College logo
Falcon Digital Web Design Logo

Email hello@falcondigital.co.uk

Phone 01392 908804

Office Hours
9am - 5pm Mon-Fri

Office Address
Falcon Digital, Office 6, 6 St Paul's Road, Newton Abbot, Devon, TQ12 2HP

 

Falcon Digital

Falcon Education Portal
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Our Work
Careers
Website Design
Free Charity Websites
Contact Us

 

Other Services

Masonic Website Design
GETdigital campaign

Company Registration no:
13682575

VAT Registration Number:
GB 437 7229 74

Policies

Charity and Community Terms and Conditions

Trusted web design
Trusted web design

Search Engine Optimisation

SEO
Technical SEO
Keyword Research

 

Google Search Console

Sitemap

 

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